Recovery Industry Engineering Standards

The company was formed by the Association of Vehicle Recovery Operators ( AVRO ) in 2002 to provide a range of services to their member companies operating in the vehicle recovery sector.

To the present day, this is RIES Ltd primary function.

Being committed to a single sector, RIES Ltd has built up unparalleled and enviable levels of professionalism and expertise throughout the vehicle recovery industry, providing the highest possible service levels and support.

RIES Ltd promotes fairness, understanding and confidentiality in a partnership with each of its clients.

RIES Ltd is a registered organisation with UKAS as an “A” Type Inspection Body and complies fully with the requirements of BSEN 17020:2012 and

To satisfy compliance with these standards and to promote continuous improvement, RIES Ltd will always display high levels of competence, impartiality and confidentiality. Complaint are treated in an open, fair and transparent manner.

RIES Ltd remains the ONLY organisation which operates SOLELY in the vehicle recovery sector.

 

Impartiality

RIES Ltd is a stand alone, self financing organisation which ensures impartiality and inspires confidence with professionalism and credibility throughout inspections, audits and certification.

Impartiality will be maintained by strict enforcement of the following :

RIES Ltd Inspectors / Auditors

Are professional people governed by a strict Code of Conduct and display commitment to these principles on an annual basis

Have not in the past and will not in the future act in any form of consultancy

Will not promote the services of any named or identified consultants

Will always act with the utmost confidentiality

Will not at any time use Sub Contractors

An Impartiality Committee has been constituted by RIES Management which will act as an Impartiality and Independent Body with no single interest predominating. It will exercise an overview and assist in the formulation of policy matters relating to all matters concerning Certification processes and procedures and oversee efficient and fair implementation.

All Impartiality Committee members have high social standing and are considered experts in their profession, well qualified to give advice.

 

Operational Matters

Summary of Assessment Process:

1.. Initial Application Procedure including agreements between parties.

2.. Contract Documents signed and returned to RIES.

3.. RIES Auditor allocated.

4.. The PAS43 assessment is performed to ensure that client meets PAS43 requirements.

5..Following satisfactory performance, the appropriate Certificates will be issued.

6.. A further annual Surveillance Audits will be conducted to ensure continued compliance.

7.. Re Certification

 

Complaints Handling

The RIES Ltd policy for quality of service is to ensure that we focus on the customer, meeting their needs and expectations. Should a customer be dissatisfied with any aspect of our performance the complaints procedure is as follows:

RIES Ltd  has a clearly defined Complaints Procedure

There are three stages to the complaints procedure:

Stage 1: Recording your Complaint

The recipient of your complaint  will respond to you within 2 working days of receiving the initial complaint to acknowledge receipt and explain the complaint procedure that will be followed.

The complaint will also be logged with our Quality Manager who will begin investigations.

Stage 2: Taking action to resolve your complaint

The Quality Manager will respond to you within 15 working days of the date of the original complaint with details of the resolution and action taken, including any recommended corrective or preventative action.

Stage 3: Appeal Procedure

Our complaints procedure forms part of our Quality Manual, which complies with our commitment to customer service. Please convey your appeal in writing to RIES Managing Director or to UKAS.